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Head, Business Applications Team P-4




Working under the supervision of the Head, Information Services Branch the post holder will be responsible for the following:

  • Managing and supervising the business application team and their deliverables.  
  • Responsible for the ongoing  management and development of OPCW’s UNIT4-Based ERP solution.
  • Manage business application vendors and their support of products in operation at OPCW. This will include activities ranging from initial market research through to budgeting, enhancing, supporting and retiring externally provided applications.
  • Providing leadership in the conceptualization, management and coordination of the design, implementation and maintenance of application systems, software packages, systems integration and business intelligence projects.
  • Ensuring effective engagement with business stakeholders on all aspects of IT projects in the areas of software development; providing technical guidance to the Head of the Branch and colleagues involved in the automation activities not directly related to application systems.
  • Delivering business insights through data and defining an effective data strategy.
  • Leads IT projects pertaining to areas of responsibilities with users and external consultants and contractors hired on a temporary basis to assist with technical matters.
  • Supervises the work of the staff in the section as well as other IT professionals involved in any of the development projects.
  • Using a risk-based approach, and in coordination with colleagues from the OPCW information security team, ensure that software development is based on secure development practices.
  • Provides expert advice on automation activities that are not directly related to the responsibilities of the section.
  • Technical advice to Head of the Branch on new emerging technologies and their potential use in the Technical Secretariat.


Education (Qualifications):

Essential:  Advanced university degree in information technology, mathematics, engineering, or related discipline.

Required Certification (if applicable):  Relevant training/certification on current software technologies and methodologies.



  • A minimum of 7 years of progressively responsible and combined experience related to either software development and system integration technologies or functional design and support of administrative business applications. A first level university degree in combination with qualifying experience (minimum 9 years) may be accepted in lieu of the advanced university degree.
  • Professional experience supervising a software applications team.
  • Minimum of 5 years’ experience with ERP development/ integration.
  • Demonstrated experience with Microsoft technology stack (M365/.Net/Azure).


  • Experience at international level.
  • Technical support, project management, IT security, database design, business intelligence, risk management.
  • Demonstrable experience with agile development.
  • Experience in the implementation and maintenance of ITIL (version 2 or 3) governance processes.

Skills and Abilities (key competencies):

  • Professionalism:  Ability to provide seasoned advice on information systems and technology in a diverse universe of information needs and functions; Demonstrated ability to bring the developments of ICT to effectively solve business issues while also managing costs and risks. Ability to think and plan strategically, set direction and manage within a results-based management framework.
  • Planning and organising: Ability to plan and organize work, requiring an in-depth understanding of its strategic direction and ability to integrate the work of the section into the OPCW work programme.
  • Communication:  Excellent drafting ability, strong negotiating and presentation skills to make for a trustworthy record keeping and information systems and to bring others to reach agreement on difficult issues.
  • Teamwork: Ability to work in a multicultural, multi-ethnic environment and to maintain effective working relations with people of different national and cultural backgrounds.
  • Client Orientation: Ability to identify clients' needs and propose appropriate solutions as well as establish and maintain effective work relationships with outside collaborators and other contacts, including member states and the public. Ability to understand how to use technology to succeed and how to satisfy both internal and external client’s needs.
  • Technological awareness: Excellent conceptual knowledge of Information Architecture, Information Management and Software Development Agile Methodologies, broad knowledge of all aspects of system design, implementation and management of highly complex Application Systems. Familiarity with major Microsoft products such as SharePoint, dotNet Framework, Visual Studio, SQL Server. Familiarity with a known Business Intelligence platform.


  • Managing performance:  Proven managerial and analytical capabilities in planning and directing a team of technical staff responsible for information management and communication infrastructure. Good supervisory skills and the ability to provide leadership and motivation to staff.
  • Leadership: Strong managerial/leadership skills; demonstrated flexibility in leadership by performing and/or overseeing the analysis of complex human resources, financial and administrative management policy and programme issues; proven record of building and managing teams and creating an enabling environment, including the ability to effectively lead, supervise, mentor, develop and evaluate staff and design training/skills enhancement initiatives to ensure effective transfer of knowledge/skills. Tact in negotiating skills; good judgement and decision making skills.

Other Skills:

Experience in the implementation and maintenance of a production ERP system.

Broad knowledge and/or training on relevant ISO standards such as ISO 27001.

Experience with Agile development methodology.

Language Requirements:  Fluency in English is essential and a good working knowledge of one of the other official languages (Arabic, Chinese, French, Russian, and Spanish) is desirable.